Privacy Policy

MartinAI ("MartinAI", "we", "us") provides AI-powered utility and energy data services. This Privacy Policy explains what personal information we collect, how we use and protect it, and the choices and rights you have. It applies to martinai.ca and our related applications and services (collectively, the "Services").

1. Information we collect

Information you provide

• Contact details you submit through forms (name, email, organization, message).
• Account information when you register for or are provisioned access to the platform.
• Content and documents you upload (such as utility bills, meter data and Green Button files) and any personal information they contain.

Information collected automatically

• Technical data such as IP address, browser type, device information and pages viewed.
• Usage and diagnostic data to operate, secure and improve the Services.
• Cookies and similar technologies (see "Cookies" below).

2. How we use information

• To provide, operate, maintain and secure the Services.
• To extract, validate, structure and analyze utility and energy data on your behalf.
• To respond to enquiries and provide customer support.
• To improve our products, subject to appropriate safeguards.
• To comply with legal obligations and enforce our agreements.

3. Customer data & AI processing

Documents and data you submit are processed to deliver the Services you request. We do not sell your personal information. We do not use your confidential customer content to train publicly shared, general-purpose models. Our AI features are designed around governed, domain-specific knowledge, and outputs are provided with confidence and provenance signals to support human review.

4. Legal bases

Where applicable law requires a legal basis, we rely on: performance of a contract; your consent; our legitimate interests in operating and improving the Services; and compliance with legal obligations.

5. Sharing & disclosure

We share personal information only as needed to run the Services:

• With service providers and sub-processors who process data on our behalf under appropriate contractual protections.
• With your organization's authorized administrators, where you access the Services through an organizational account.
• To comply with law, regulation or valid legal process, or to protect rights, safety and security.
• In connection with a corporate transaction, subject to this Policy.

6. Data retention

We retain personal information for as long as needed to provide the Services, comply with our legal obligations, resolve disputes and enforce agreements. Customer content is retained according to your configuration and our agreement with your organization, and deleted or de-identified when no longer required.

7. Security

We use administrative, technical and physical safeguards designed to protect personal information, including encryption in transit, access controls and monitoring. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. International transfers

We are based in Canada and may process data in Canada and other jurisdictions. Where we transfer personal information across borders, we take steps to ensure appropriate protection consistent with applicable law.

9. Your rights

Depending on your location, you may have rights to access, correct, delete, or restrict the processing of your personal information, to withdraw consent, and to lodge a complaint with a regulator. Canadian residents have rights under PIPEDA and applicable provincial laws. To exercise your rights, contact us at wanttoknow@screamingpower.com. Where you access the Services through an organization, please direct requests to that organization, which controls the relevant data.

10. Cookies

We use strictly necessary cookies to operate the site and may use limited analytics to understand usage. You can control cookies through your browser settings; disabling some cookies may affect functionality.

11. Children

The Services are intended for businesses and are not directed to children. We do not knowingly collect personal information from children.

12. Changes to this Policy

We may update this Policy from time to time. Material changes will be indicated by updating the "Last updated" date above and, where appropriate, by additional notice.

13. Contact us

Questions or requests regarding this Policy can be sent to wanttoknow@screamingpower.com.